Operations Manager
Role Overview:
As an Operations Manager at TES, you will be instrumental in shaping our company’s strategic direction. You will will be responsible for leading a team, optimizing processes, and maintaining the high standards of service that define TES. You will be accountable for evaluating business performance and identify opportunities for growth and improvement. This position demands a strategic thinker with robust analytical skills, a deep understanding of the aviation industry, and the ability to communicate insights effectively.
Key Responsibilities:
- Operational Oversight: Manage daily operations, ensuring all processes run smoothly and efficiently.
- Team Leadership: Lead, mentor, and develop a team of professionals, fostering a culture of excellence and continuous improvement.
- Process Optimization: Identify and implement process improvements to enhance operational efficiency and effectiveness.
- Quality Assurance: Maintain high standards of service quality, ensuring compliance with industry regulations and company policies.
- Budget Management: Develop and manage operational budgets, ensuring cost-effectiveness without compromising quality.
- Performance Monitoring: Track and report on key performance indicators (KPIs), making data-driven decisions to drive improvements.
- Customer Focus: Ensure a high level of customer satisfaction by maintaining strong relationships with clients and addressing their needs promptly.
- Health and Safety: Ensure all operations comply with health and safety regulations, promoting a safe working environment.
- Strategic Planning: Contribute to the development and execution of operational strategies that support TES’s growth and objectives.
- Collaboration: Work closely with other departments, including Sales, Finance, and HR, to ensure alignment and support business goals.
Qualifications:
- 5+ years’ experience in an operations management leadership role in corporate aviation
- Must have the ability to work in a fast-paced environment & able to deal with multiple priorities at the same time
- Attention to detail, with excellent organization and task management skills
- Strong troubleshooting and diagnostic skills desirable
- Knowledge of the HTF, TFE, CF34, CFE, BR710 engine and HW APU products would be beneficial
- Experience with Corridor and Salesforce would be an advantage
- A&P certificate would be an advantage
- Education: Bachelor’s degree in aviation management, Engineering, Business, or related field, or ; 5-8 years of experience in leu of degree