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Customer Service Representative

Position Overview:

The role provides day to day support to Business Aircraft Customers globally through providing quotations for parts, answering Customer queries, processing sales orders and rental requests and ensuring overall Customer satisfaction. This position is one of a team of seven Customer Service Representatives situated globally providing round the clock service for a growing client base, reporting into the Global Customer Service Manager and the Director of Supply Chain / Customer.

Key Responsibilities:

Process Customers Orders efficiently and accurately from inception to invoicing.
Coordinate and communicate effectively with internal and external customers.
Contribute to successful delivery of Customer Orders.
Confers with customers that contact the organization by telephone or electronically to provide information about organization products or services, discuss customer accounts, and obtain or address customer complaints, process Requests for Quotes, process Rental requests, and other tasks as necessary.
Responds to call or emails to customers to provide follow-up on inquiries.
Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.
Provides technical assistance to customers and escalates complex issues to appropriate personnel as required
Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
Confers with Operations, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
May promote products/services to ensure business targets are met.
May provide after-sales support for client contracts to ensure customers satisfactions are met.
Performs duties related to overall customer service.
Provides support to sales team regarding customer concerns.
Coordinates with Inside Sales to identify opportunities.
Serves as customer interface on product status and delivery.
Maintains knowledge of TES organization and products to provide the appropriate information and support to customers.
Consistently documents customer service needs to identify patterns and maintain quality.
Other duties as assigned.

Qualifications:

Minimum Qualifications: Either one or both of the following

Associates Degree in Marketing or in an Aviation/Customer Service Industry related field
A minimum of three years related industry experience

Preferred education and experience:

Bachelor’s degree in business administration or in an Aviation/Customer Service Industry related field
4 years related industry experience.

Successful candidates will posses these skills:

Fluency in English
Ability for Accuracy, Accountability, Judgement and Decision Making
Ability to work in a Time-Sensitive and High-Pressure Environment
High level of competency with Microsoft Excel and Word
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Strong attention to detail
Strong planning, organizational, analytical, decision-making, and problem-solving skills
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Ability to multi-task and understand priority levels is a must
Data entry and typing skills
A commitment to professional practice and continuous professional improvement

Inventory Specialist

Inventory Specialist

$24-$26

Ready to soar? We are hiring an Inventory Specialist to fuel our growth! Apply now to join our growing team as we continue to flourish in the aviation industry as a top player in the engine and APU rentals, repair, and maintenance. Between our amazing benefits (company paid premiums), 401K, and paid time off, TES offers it all to take your career to new heights!

Position Overview:

Visually inspects all incoming products for compliance to the purchase order received with the shipment in accordance with established policy and procedure. The inspection shall focus on the product’s received condition including identification, configuration, completion, condition, quantity, and appropriate certification.

Key Responsibilities:

Verifies purchased products were obtained from an approved source as listed on the qualified vendor listing and directs the product to the appropriate area for inspection. Identifies material requiring inspection using the check for acceptance (CFA) processing accordance with established policy and procedure.
Researches and reconciles discrepancies noted during the cycle count process; completes discrepancy reports and performs computer system data entry from receiving documentation in accordance with established policy and procedure. Segregates non-conforming material from accepted material to prevent inadvertent use.
Communicates non-conformities found with the appropriate department.
Cleans incoming trays and moves parts from gateway to engine trays.
Moving of aircraft engines, engine containers, materials transport containers and facility maintenance equipment with forklifts between plants.
Organizing engine container yards for cleanliness and orderliness
Preparation of aircraft engine containers for shipment

Installing aircraft engines into transport containers
Operates a forklift truck within all safety guidelines; fuels vehicle when needed and notifies supervisor when problems are encountered with its operation
Conducts an inventory of engine parts located on the engine trays to determine part requirements for build kit completion.
Liaises with production planners to locate parts, expedite work, and/or obtain estimated completion dates.
Logs received and shipped items into production management receiving system to maintain lot control registry.
Provides materials, components, and engines in a timely manner by physically moving them from stock points either manually or by way of material handling equipment (i.e., forklift, pallet jack, etc.)
Uses the production management computer system to dispense and receive information such as receipts, transfers, returns, cycle counts, product codes, part numbers, quantities, comments, outstanding demands, non-conformance tags, etc.
Stocks consumables and parts on warehouse shelving.
Arranges parts/components into kits as per original equipment manufacturer parts manuals.
Prepares and completes a variety of documentation required for credit and export compliance, vendor returns, picking and shipping of parts, service center transfer shipments, etc.
Controls data integrity of inventory systems by creating and updating system files.
Communicates with global Customer Service Teams of any outbound order discrepancies via phone, email or Chat.
Works with 3^rd party LTL/Parcel carriers to ensure deliveries are made in accordance with customer requirements.

Qualifications:

Good planning, organizational, interpersonal, and decision-making skills to ensure compliance to customer, regulatory and company requirements.

A valid class 5 driver’s license (or equivalent)
A valid forklift operator’s license (preferred)
Mechanical dexterity
Working knowledge of computers
Ability to lift up to 50 pounds (unassisted) for approximately 25% of the average workday.
Demonstrated knowledge of the proper handling of material.
Working knowledge of inventory controls and warehousing procedures is an asset.
Thorough knowledge of the workplace hazardous materials information system (WHMIS) requirements and hazardous goods handling.
Must be authorized to work in the US.

Quality Control Inspector

Position Overview:

The Quality Control Inspector performs approved inspection programs in support of the servicing and repair of gas turbine engines and aircraft components. This role ensures compliance with Federal Aviation Regulations, manufacturer specifications, technical data, and TES policies and procedures.

Key Responsibilities:

Perform all inspection duties according to TES policies and FAA regulations.
Conduct receiving, in-process, and final inspections of overhauled or repaired engines, APUs, accessories, and components.
Maintain accurate and compliant documentation and inspection records.
Support audit functions (employee qualifications, process verification, procedure compliance).
Ensure inspections (preliminary, hidden damage, progressive, final) are performed correctly with appropriate documentation.
Guide production personnel in inspection and compliance practices.
Calibrate and inspect precision tools and test equipment regularly.
Evaluate and apply technical data and service bulletins.
Identify and prevent release of non-conforming or unairworthy parts.
Record and track internal/external quality escapes using EHS Insight.
Communicate with and report directly to the Quality Operations Leader.

Qualifications:

Preferred: A&P or P Mechanic Certification (14 CFR Part 65).
Preferred: 24+ months of experience as a Final/Return to Service Inspector.
Experience with component repair methodologies highly desirable.
Proficient with precision measuring tools and quality audit practices.
Ability to read and interpret technical manuals, drawings, and instructions.
Demonstrated ability to meet the requirements of the role during the probationary period.

Warehouse Logistics Specialist

Position Overview:

The Warehouse Logistics Specialist is responsible for the accurate and efficient movement of aerospace components, materials, and finished goods through the warehouse. This position ensures inventory integrity, compliance with aerospace standards, and timely support to production and customer requirements. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and understands the importance of accuracy and safety in an aerospace manufacturing setting.

Key Responsibilities:

Receive, inspect, and verify incoming shipments and aerospace components in accordance with company procedures and quality standards.
Coordinate material movement between warehouse, production, and shipping/receiving areas.
Accurately maintain inventory records through the ERP system, ensuring data integrity and real-time updates.
Package, label, and prepare shipments in compliance with aerospace industry and customer specifications.
Conduct regular cycle counts and support full physical inventory activities.
Ensure all warehouse activities meet safety, regulatory, and FAA compliance standards.
Operate material handling equipment, including forklifts and pallet jacks, in a safe and efficient manner.
Collaborate with purchasing, planning, and quality departments to resolve material discrepancies and support production schedules.
Maintain a clean, organized, and hazard-free work environment.
Assist with logistics coordination, including freight quotes, shipment tracking, and delivery scheduling.

Qualifications & Experience:

High school diploma or equivalent required; Associate’s degree preferred.
Minimum 3 years of experience in a warehouse or logistics role, preferably within aerospace or a regulated manufacturing environment.
Knowledge of aerospace parts handling, packaging, and traceability requirements a plus.
Proficient in ERP systems and Microsoft Office (Excel, Outlook, Word).
Strong organizational and communication skills.
Ability to lift up to 50 lbs and stand/walk for extended periods.
Valid forklift certification preferred

Work Environment

Climate-controlled warehouse environment.
Must adhere to strict safety and regulatory standards

Director of Sales

Position Overview:

TES is a trusted leader in the business aviation aftermarket, providing high-value solutions to operators, MROs, and fleet management companies around the world. We specialize in supporting multiple private aviation companies and other business jet platforms through quality parts, customer service, and deep technical expertise.

We’re seeking an experienced Sales Director to join our team. This high-impact role is responsible for leading the inside and outside sales organization, as well as the customer service team, to deliver sustained revenue and margin growth. The ideal candidate brings proven experience selling into the business jet segment and has a strong understanding of aviation parts knowledge. This role would report to the VP of Parts Distribution as you will work closely developing different business plans on multiple product lines.

Key Responsibilities:

Lead and manage a high-performing team of inside and outside sales professionals and customer service representatives
Develop and execute annual sales strategies aligned with TES’s business objectives
Contribute to the Long-Range Business Plan (LRBP) with accurate sales forecasts and market insights
Ensure pricing strategies and customer proposals are competitive and aligned with market conditions
Build strong relationships with aircraft operators, MROs, and fleet management companies, including regional and global players
Gather market intelligence (e.g., fleet utilization, maintenance events, platform trends) to inform program and inventory planning
Collaborate cross-functionally with Program Management and Supply Chain to enhance customer satisfaction and inventory efficiency
Oversee key customer contracts, monitor performance metrics, and identify opportunities for growth
Identify and pursue new market opportunities to expand TES’s share in the business jet aftermarket space

What We’re Looking For:

Bachelor’s degree in Business, Aviation, or a related field; MBA preferred
10+ years of progressive sales leadership in the business aviation or aftermarket support space
Proven success selling to aircraft operators, MROs, fleet management companies, and/or OEM service networks
Specific experience with Bombardier and Learjet platforms strongly preferred
Deep knowledge of aftermarket dynamics, customer buying behavior, and aircraft lifecycle support
Excellent leadership, negotiation, and interpersonal skills
A leader that will invest and develop their peers and team members
Think strategically
Ability to thrive in a fast-paced, customer-focused, and collaborative environment

Product Line Analyst

Position Overview:

The Product Line Analyst plays a key role in supporting the strategic and operational success of the TES product portfolio by serving as the primary point of contact for OEM engagement, conducting detailed market and customer analysis, and collaborating cross-functionally to ensure inventory and supply chain readiness. This role is responsible for driving data-informed decisions and ensuring alignment with contractual obligations, customer demand, and market trends.

Key Responsibilities:

Serve as the primary account focal for OEM engagement, ensuring timely and accurate communication.
Perform contractual reporting to OEM partners, ensuring all requirements and deliverables are met.
Reconcile OEM data reporting with internal records at Turbine Engine Specialists (TES) to ensure consistency and accuracy.
Conduct market and fleet analysis to monitor trends and support business planning.
Identify and communicate market trends that impact the product line strategy and customer demand.
Analyze customer and sales data to evaluate performance and identify growth opportunities.
Review product pricing and provide insights and recommendations based on competitive analysis and profitability goals.
Collaborate with planning teams to ensure inventory availability across all categories: new, used/serviceable, rotable, and exchange.
Coordinate with the supply chain to ensure rental tools are calibrated and compliant with industry standards.
Partner with supply chain teams to validate that new parts are correctly built and maintained within the system.

Qualifications & Experience:

Bachelor’s degree in Business, Supply Chain, Marketing, or a related field.
3+ years of experience in market analysis, business analytics, or a similar role; aerospace or OEM-related experience preferred.
Strong analytical skills with the ability to interpret large data sets and translate findings into actionable insights.
Proficient in Microsoft Excel, Power BI, and ERP/MRP systems.
Excellent communication and organizational skills with the ability to work cross-functionally.
Detail-oriented with strong problem-solving and project management abilities.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.

Preferred Competencies:

Knowledge of aerospace industry and engine components
Experience with OEM contract compliance
Strategic thinking and data-driven decision-making
Ability to manage multiple priorities in a fast-paced environment

Quality Inspector

Position Overview:

Pay: $85,000-$90,000 annually

TES is seeking a highly organized and detail-oriented Quality Inspector to join our team. Performs approved inspection programs for servicing and repair of gas turbine engines, aircraft components, parts or accessories in accordance with the Repair Station Manual, Federal Aviation Regulations, manufacturers’ specifications, approved technical data and TES policies/procedures.

Key Responsibilities:

  Performs all duties of designated inspection and product handling in accordance with TES. policies and procedures and provide reports/records, such as FRA 337’s, that comply with all applicable Federal Aviation Regulations, IPM’s, manufacturers’ specifications and the policies of TES.
•   Completes receiving, assembly (in-process) inspection and the final acceptance inspection of each overhauled or repaired engine, accessory, appliance and component at time of completion and prior to preparation for shipment.
•   Assists as necessary with the operation and accuracy of the filing system for overhaul records, electronic/manual maintenance records, bulletins, and related publications for their programs.
•   Completes employee qualification audits, process verification audits, process and procedure audits, as they relate to the Repair Station.
•   Assures that required preliminary, hidden, damage, progressive and final inspections are properly performed, and that proper inspection records, reports and forms are properly executed prior to releasing the product.
•   Instructs production personnel in proper procedures for compliance with product/company standards.
•   Conducts periodic inspection/calibration of all precision tools and test equipment, and ensures calibrations are current and conform to all applicable regulations.
•   May evaluate published technical data for timely and accurate applicability to quality assurance /shop procedures to ensure reliable, quality products.
•   Provides technical inspection support for specific engines/components and takes appropriate actions in preventing release of defective, unserviceable, or un-airworthy parts.
•   Enters quality escapes into Turbine Update for tracking of internal/external quality escapes.
•   Direct report to Quality Operations Leader. Maintains constant communication with Quality Operations Leader as it relates to day to day operations

Qualifications & Experience:

Ability to express or exchange ideas verbally with peers, clients, and public.
•   Ability to get along with co-workers and peers.
•   Maintenance of regular attendance and punctuality within customary tolerances.
PHYSICAL DEMANDS
(The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.)
•   Sedentary Work: exerting up to (50-70) pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Work involves walking, sitting, driving or standing for brief periods of time. Reaching: extending hands and arms in any direction. Handling: seizing, holding, grasping, turning or otherwise working with hand(s). Talking: expressing or exchanging ideas by means of the spoken word.
•   Hearing: perceiving the nature of sounds by ear.
WORK ENVIRONMENT
(The work environment characteristics described here are representative of those employee encounters while performing the essential functions of the job.
•   Engine shop and shop office environments, including hoists, heavy parts, chemicals, and fluids with use of precision instruments, stringent housekeeping and work area safety regulations and practices to observe and maintain.
•   The environment may include brief periods of elevated noise exposure due to engine testing, exposure to outside weather conditions required to service aircraft engines and accessories.

Supply Chain Analyst

Position Overview:

Job Description

The role of a supply chain coordinator centers on supporting the wider supply chain team and customer service with administrative duties such as tracking deliveries, processing order confirmations, handling material discrepancies and ordering stock.

Key Responsibilities:

The supply chain administrator’s primary role is to support the smooth-running of the supply chain department through administrative duties. These include:

Assisting in the achievement of company objectives and KPIs
Ordering stock from suppliers to fulfil customer demand and maintaining service levels
Processing order confirmations from suppliers quickly and effectively, liaising with other departments where necessary
Supporting after hours operations and weekends on a rotating schedule as necessary
Chasing suppliers for overdue items and expediting items as necessary to meet expected shop deadlines
Resolving non-conforming issues where stock does not arrive exactly as it should including invoicing discrepancies
Maintaining all documents relating to supply chain process in accordance with the company’s quality requirements
Communicating informed risks within the business to key stakeholders
Supporting the function of the supply chain department including repairs, cores and product line management as it relates to service levels and inventory

May perform other duties as directed by Management.

To be an effective supply chain administrator, you will need to be a fantastic communicator, confident in liaising with external suppliers and internal teams. An integral part of this position also involves the exercise of independent judgement and discretion of significant matters as necessary. You will also need good numerical skills and an eye for detail. Here are the required personal qualities and skills to succeed in the role:

Qualifications:

EDUCATION:

Bachelor s Degree in Business, Aviation or Supply Chain

WORK EXPERIENCE:

Previous work experience in supply chain including internships

SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

Office administration skills
Data literacy – strong numerical reasoning
MS Office competency, particularly Excel and Outlook
Good interpersonal skills, especially to be able to communicate externally with suppliers and internally with colleagues
Good time management and organizational skills to meet timescales and deadlines
Strong attention to detail
Problem-solving abilities
Customer-focused
Self-motivated
Flexible and adaptable
Good computer literacy
Some previous experience in supply chain or procurement desired

Inventory Specialist

Position Overview:

TES is seeking a highly organized and detail-oriented Inventory Specialist to join our team.

Pay: $22-$24 hourly

Key Responsibilities:

Verifies purchased products were obtained from an approved source as listed on the qualified vendor listing and directs the product to the appropriate area for inspection. Identifies material requiring inspection using the check for acceptance (CFA) processing accordance with established policy and procedure.
Researches and reconciles discrepancies noted during the cycle count process; completes discrepancy reports and performs computer system data entry from receiving documentation in accordance with established policy and procedure. Segregates non-conforming material from accepted material to prevent inadvertent use.
Communicates non-conformities found with the appropriate department.
Cleans incoming trays and moves parts from gateway to engine trays.
Moving of aircraft engines, engine containers, materials transport containers and facility maintenance equipment with forklifts between plants.
Organizing engine container yards for cleanliness and orderliness
Preparation of aircraft engine containers for shipment
Installing aircraft engines into transport containers
Operates a forklift truck within all safety guidelines; fuels vehicle when needed and notifies supervisor when problems are encountered with its operation
Conducts an inventory of engine parts located on the engine trays to determine part requirements for build kit completion.
Liaises with production planners to locate parts, expedite work, and/or obtain estimated completion dates.
Logs received and shipped items into production management receiving system to maintain lot control registry.
Provides materials, components, and engines in a timely manner by physically moving them from stock points either manually or by way of material handling equipment (i.e., forklift, pallet jack, etc.)
Uses the production management computer system to dispense and receive information such as receipts, transfers, returns, cycle counts, product codes, part numbers, quantities, comments, outstanding demands, non-conformance tags, etc.
Stocks consumables and parts on warehouse shelving.
Arranges parts/components into kits as per original equipment manufacturer parts manuals.
Prepares and completes a variety of documentation required for credit and export compliance, vendor returns, picking and shipping of parts, service center transfer shipments, etc.
Controls data integrity of inventory systems by creating and updating system files.
Communicates with global Customer Service Teams of any outbound order discrepancies via phone, email or Chat.
Works with 3^rd party LTL/Parcel carriers to ensure deliveries are made in accordance with customer requirements.

Qualifications & Experience:

Position Requirements:

Good planning, organizational, interpersonal, and decision-making skills to ensure compliance to customer, regulatory and company requirements.

A valid class 5 driver’s license (or equivalent)
A valid forklift operator’s license (preferred)
Mechanical dexterity
Working knowledge of computers
Ability to lift up to 50 pounds (unassisted) for approximately 25% of the average workday.
Demonstrated knowledge of the proper handling of material.
Working knowledge of inventory controls and warehousing procedures is an asset.
Thorough knowledge of the workplace hazardous materials information system (WHMIS) requirements and hazardous goods handling.
Must be authorized to work in the US.

APU Technician

Position Overview:

As an Aviation Maintenance Technician, you will be responsible for conducting repair or overhaul tasks on aircraft engines, APUs (Auxiliary Power Units), modules, accessories, or parts. Your role encompasses troubleshooting, disassembly, cleaning, inspection, assembly, testing, and preservation, ensuring compliance with FAA Regulations, OEM manuals, and related safety practices.

Essential Duties and Key Responsibilities:

Read and write in English, adhering to required standards in the performance of assigned work, and demonstrating competencies in accordance with FAA Regulations, OEM manuals, and related materials.
Complete training requirements as outlined in the TES Training Matrices chart, including knowledge of Federal Regulations, visual inspections, receiving inspections, substance-free policies, and department publications, among others.
Conduct troubleshooting and repair, either on or off the wing, under general supervision and in line with departmental policies and procedures.
Perform disassembly and assembly of various turbine engines using aircraft tools, balance machines, surface grinders, drill presses, and other equipment for repair and overhaul.
Conduct inspections of engine parts using magnifying glasses, vernier calipers, depth gauges, buffers, binoculars, and pressure testers to identify physical defects such as cracks, burns, foreign object damages, and structural deviations.
Evaluate engine parts to determine repairability or need for replacement, referencing micrometers and precision-measurement tests.
Inspect aircraft engine parts to determine and perform non-destructive testing (NDT) requirements.
Utilize applicable database systems to retrieve information related to parts inventory, manufacturing models, serial numbers, and other relevant data for proper documentation.
Refer to technical publications, specification sheets, and regulatory requirements to ensure all tasks are completed in the correct sequence and are appropriately signed off.
Assist with general facility cleaning and maintenance.

Qualifications & Experience:

Minimum Qualifications:

2 years or more of experience on gas turbine engines or possession of an FAA-issued Power Plant license for disassembling/assembling turbine engines and inspecting aircraft engine parts for physical defects.
Ability to read, interpret, and understand technical manuals, work specifications, and written instructions, as well as use micrometers and precision-measuring instruments.

Qualifications (Including Licenses and Certifications):

FAA Airframe & Power Plant license (preferred)

Physical And Mental Demands:

Physical:

Shop Work: May require exertion of up to 50-70 pounds of force occasionally and/or negligible force frequently to lift, carry, push, pull, or move objects. Work may involve walking, sitting, driving, or standing for brief periods.
Near clarity of vision is necessary for close-up engine and chart/document analysis.
Reaching, handling, and talking may be required.
Hearing is necessary for perceiving sounds.

Mental:

The job requires careful diligence and attention when performing duties under normal mental stresses associated with detailed mechanical/technical work.

Work Environment:

- Work primarily takes place in engine shop environments, which may involve hoists, heavy parts, chemicals, fluids, and precision instruments.
- Adherence to stringent housekeeping and work area safety regulations and practices is essential.
- Brief periods of elevated noise exposure may occur due to engine testing.
- Occasional exposure to outside weather conditions may be expected.

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