Role Overview:
The Maintenance Control Center Manager is responsible for managing daily requests for scheduled and unscheduled support related to Engine and APU maintenance requirements throughout the Repair Station Coverage areas and report to the Senior MCC Manager. He/She will ensure resources are deployed to aid the return to service of aircraft ensuring safety, regulatory compliance, and operational efficiency.
Key Responsibilities:
- Respond to daily requests for unscheduled maintenance requirements, related to engine and APU events, in a timely manner
- Applying standardized criteria to make decisions on supporting maintenance events in conjunction with TES Operations Management
- Gather all relevant information regarding the maintenance event to ensure that correct resources are assigned, including people, tooling, material etc.
- Initiate contact with Customer for job site confirmation and work-scope preparation
- Manage each event through case management in Salesforce to ensure that all issues are being fully addressed and specific details are recorded accordingly
- Ensure assigned technicians communicate their arrival time to customers as well as progress throughout the job and hand-off at completion to enhance the customer experience
- Update case management with communication to ensure that all internal stakeholders are notified of progress and any issues or challenges
- Help provide technical support in accomplishing maintenance
- Ensure that workorders are opened, updated, and closed efficiently throughout the event
- Coordinate with field technicians the return of unused material, unserviceable cores and tooling at the end of the job
- Initiate and oversee all activities, performed by other function supporting the event, to ensure that everyone is working together to efficiently support the return to service of the aircraft caused by the unscheduled maintenance event
- Promote Technician Safety Awareness: Ensure all assigned technicians are informed of and comply with safety protocols specific to the maintenance site, including the proper use of personal protective equipment (PPE) and adherence to local and company safety guidelines.
Qualifications:
- 5+ years’ experience in an operations management leadership role in corporate aviation
- Must have the ability to work in a fast-paced environment & able to deal with multiple priorities at the same time
- Attention to detail, with excellent organization and task management skills
- Strong troubleshooting and diagnostic skills desirable
- Knowledge of the HTF, TFE, CF34, CFE, BR710 engine and HW APU products would be beneficial
- Experience with Corridor and Salesforce would be an advantage
- A&P certificate would be an advantage
- High School Diploma or equivalent, college degree preferred