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Logistics Coordinator

Position Overview:

TES is seeking a highly organized and detail-oriented Logistics Coordinator to join our team. This role is crucial in ensuring the efficient movement of aviation parts, engines, and APUs to support our customers worldwide. The ideal candidate will manage shipping, receiving, inventory control, and coordination with suppliers and transportation providers to optimize operations and maintain our commitment to superior service.

Key Responsibilities:

  • Coordinate and manage inbound and outbound shipments, ensuring timely and cost-effective delivery.
  • Maintain accurate inventory records and oversee stock levels to ensure availability of critical parts.
  • Work closely with suppliers, freight forwarders, and carriers to track shipments and resolve logistics issues.
  • Ensure compliance with all international and domestic shipping regulations and documentation requirements.
  • Optimize warehouse and distribution processes to improve efficiency and reduce costs.
  • Collaborate with internal teams, including procurement and sales, to align logistics strategies with business goals.
  • Conduct regular audits of inventory and shipping documentation to maintain accuracy and compliance.
  • Utilize logistics software and ERP systems to manage shipments and inventory effectively.

Qualifications & Experience:

  • Bachelor’s degree in Supply Chain Management, Logistics, Business, or related field preferred.  In lieu of a degree, 5–7 years of experience as an Inventory Supervisor or in a similar role will be considered.
  • 5+ years of experience in logistics, supply chain, or warehouse management, preferably in the aviation industry. 
  • Strong understanding of international shipping regulations, customs procedures, and trade compliance.
  • Proficiency in logistics software, inventory management systems, and Microsoft Office Suite.
  • Excellent problem-solving, organizational, and communication skills.
  • Ability to multitask and work effectively under pressure in a fast-paced environment.
  • Knowledge of hazardous materials handling and aviation logistics is a plus.

Industrial Engineer

Position Overview:

We are seeking a highly motivated Industrial Engineer to drive process improvement, efficiency, and standardization across our operations. This role will focus on analyzing current workflows, developing and formalizing standard operating procedures, and implementing best practices to enhance productivity and quality. The ideal candidate will have experience in manufacturing or aerospace environments and possess strong analytical, problem-solving, and project management skills.

Key Responsibilities:

  • Process Development & Improvement: Analyze existing workflows, identify inefficiencies, and implement solutions to optimize operations.
  • Standardization: Develop, document, and formalize standard operating procedures (SOPs) to ensure consistency and compliance.
  • Lean & Continuous Improvement: Apply Lean, Six Sigma, and other industrial engineering methodologies to reduce waste and improve productivity.
  • Data Analysis: Use data-driven insights to monitor performance metrics, identify trends, and recommend process enhancements.
  • Collaboration: Work cross-functionally with departments such as manufacturing, supply chain, quality, and finance to implement process improvements.
  • Technology & Automation: Identify opportunities for automation and digital tools to streamline operations.
  • Training & Implementation: Assist in training employees on new processes and ensure successful adoption.
  • Compliance & Safety: Ensure all processes comply with industry regulations, safety standards, and company policies.

Qualifications & Experience:

  • Education: Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, or a related field.
  • Experience: 3-7 years of industrial engineering experience, preferably in manufacturing or aerospace.
  • Skills:
    • Strong analytical and problem-solving skills
    • Experience with Lean, Six Sigma, or other continuous improvement methodologies
    • Proficiency in process mapping and workflow optimization
    • Knowledge of ERP systems, data analysis tools, and process automation solutions
    • Excellent communication and project management skills
  • Certifications (Preferred but not required): Lean Six Sigma Green/Black Belt, PMP, or similar.

Customer Service Manager

Position Overview:

We are seeking a dynamic and experienced Customer Service Manager to lead and elevate our customer service operations in the Dallas Ft Worth area. The successful candidate will play a pivotal role in ensuring exceptional customer experiences, managing a team of customer service representatives, and driving operational excellence. The role requires a deep understanding of Salesforce and preferably Quantum ERP systems, as well as a proven track record of achieving results in a fast-paced and customer-centric environment.

Key Responsibilities:

  • Lead, mentor, and inspire a team of customer service representatives to achieve performance targets and deliver outstanding customer satisfaction.
  • Oversee day-to-day customer service operations, ensuring efficient handling of inquiries, orders, and issue resolution.
  • Collaborate with cross-functional teams to optimize processes and enhance the overall customer journey.
  • Utilize Salesforce and Quantum ERP systems to manage customer interactions, track orders, and monitor service levels.
  • Develop and implement strategies to improve customer engagement, loyalty, and retention.
  • Analyze performance metrics and generate reports to assess team and individual performance, identify trends, and implement continuous improvement initiatives.
  • Gathering and analyzing customer feedback to identify trends and areas for improvement.  At times, presenting insights to senior management.
  • Act as a point of escalation for complex customer issues, providing timely and effective solutions.
  • Foster a culture of excellence, professionalism, and teamwork within the customer service department.
  • Maintaining positive relationships with key customers and building loyalty.

Qualifications:

  • Bachelor’s degree in Business, Management, or a related field, or 5-8 years of experience in lieu of degree.
  • Proven experience in customer service management, ideally within the aviation or aerospace industry
  • Proficiency in Salesforce and preferably Quantum ERP systems.
  • Strong leadership and team management skills, with a history of motivating and developing high-performing teams.
  • Exceptional organizational and time-management abilities, with a focus on driving results and meeting deadlines.
  • Excellent communication and interpersonal skills, with the ability to collaborate across departments and engage effectively with customers.
  • Analytical mindset, capable of using data-driven insights to optimize processes and enhance performance.
  • Adaptability to a fast-paced and evolving industry landscape.
  • Motivated, highly organized and detail-oriented.
  • General understanding of customer payment terms and accounts receivables.
  • Demonstrated problem-solving skills, project management, and a customer-centric approach.
  • Previous experience with Bombardier platforms or Business Aviation platforms is a plus.

Warehouse Manager

Position Overview:

The Aircraft Parts Warehouse Manager is responsible for managing the efficient and effective distribution of aircraft parts in a warehouse environment that adheres to AS9120 and ASA100 quality standards. This position requires a thorough understanding of aviation regulations, inventory management, and quality management systems. The manager will be responsible for leading the warehouse team and ensuring that all warehouse operations are carried out in a safe, efficient, and effective manner.

Key Responsibilities:

  • Manage and oversee all aspects of the aircraft parts distribution warehouse, including inventory control, receiving, picking, packing, and shipping.
  • Develop and implement warehouse policies and procedures to ensure compliance with AS9120 and ASA100 quality standards.
  • Supervise and train warehouse staff, ensuring that they are working in a safe and efficient manner.
  • Conduct regular performance evaluations of the warehouse staff.
  • Maintain accurate records and ensure the accuracy of inventory records.
  • Monitor and maintain inventory levels and ensure accurate and timely completion of inventory counts.
  • Supervise and train warehouse staff, including conducting regular performance evaluations.
  • Coordinate with other departments to ensure accurate and timely order processing and fulfillment.
  • Coordinate with quality control personnel to ensure that all products meet the required quality standards before they are shipped.
  • Monitor and analyze warehouse performance metrics, including inventory accuracy, order fulfillment, and on-time delivery.
  • Take corrective action as needed to improve warehouse performance.
  • Develop and maintain relationships with vendors and suppliers.
  • Ensure that all administrative duties are completed accurately and on time, including record-keeping, reporting, and budgeting.

Qualifications:

  • Minimum of 5 years of experience in warehouse management, preferably in the aviation industry.
  • Knowledge of aviation industry regulations, including AS9120 and ASA100 quality standards.
  • Proficient in office 365 and warehouse management software.
  • Strong leadership and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Experience with Lean principles and continuous improvement methodologies is a plus.
  • Familiarity with Federal Aviation Administration (FAA) regulations is a plus.

Physical Requirements:

  • Must be able to lift up to 50 pounds.
  • Must be able to stand for extended periods of time.
  • Must be able to work in a warehouse environment with exposure to noise, dust, and other environmental factors.

Director of Quality

Position Overview:

The Director of Quality is responsible for leading and managing TES’s Quality function, ensuring compliance with all regulatory requirements, company standards, and continuous improvement initiatives. This role will oversee the development, implementation, and monitoring of the Repair Station’s Quality Management System, ensuring the highest levels of product quality, safety, and customer satisfaction.

As a key member of the business unit’s leadership team, the Director of Quality will collaborate with leadership to drive process enhancements, improve operational efficiency, and uphold TES’s commitment to excellence.

Key Responsibilities:

• Develop, implement, and monitor quality policies and procedures in alignment with corporate objectives and regulatory requirements.

• Ensure compliance with all elements of 14 CFR Part 145 and act as the local authority on all applicable Federal Aviation Regulations.

• Plan, organize, staff, control, and direct the Quality Assurance department.

• Promote aviation safety by ensuring airworthy and quality aircraft maintenance.

• Develop and maintain the FAA Repair Station Manual and Quality Control Manual.

• Develop and administer FAA Parts Manufacturing Approval (if applicable).

• Interpret Federal Aviation Regulations into company policy/procedure.

• Administer the company’s quality systems and Internal Quality Audit Program.

• Coordinate with Department Managers and the Training Program Coordinator to ensure compliance with the Repair Station Training Program, maintaining technicians’ training records.

• Administer the Test, Measurement, and Diagnostic Equipment Calibration Program.

• Manage the Repair Station’s record-keeping requirements.

• Ensure that all technical data is current and properly maintained.

• Control the issuance of inspectors’ stamps and manage the Repair Station rosters.

• Recommend, as required, individuals for repairman’s certificates.

• Communicate company and department managers’ goals and objectives to staff and relay staff concerns and suggestions as appropriate.

• Travel to customer locations as needed to establish and maintain good working relations, including dispute resolution.

• Observe company rules and regulations, including proper use of safety methods and equipment.

• Prepare the department budget for fiscal year operations.

• Develop strategic plans for continuous improvement in quality.

• Stay current with industry trends and innovations.

• Perform other related duties as assigned by the General Manager.

Qualifications:

  • Develop, implement, and monitor quality policies and procedures in alignment with corporate objectives and regulatory requirements.
  • Ensure compliance with all elements of 14 CFR Part 145 and act as the local authority on all applicable Federal Aviation Regulations.
  • Plan, organize, staff, control, and direct the Quality Assurance department.
  • Promote aviation safety by ensuring airworthy and quality aircraft maintenance.
  • Develop and maintain the FAA Repair Station Manual and Quality Control Manual.
  • Develop and administer FAA Parts Manufacturing Approval (if applicable).
  • Interpret Federal Aviation Regulations into company policy/procedure.
  • Administer the company’s quality systems and Internal Quality Audit Program.
  • Coordinate with Department Managers and the Training Program Coordinator to ensure compliance with the Repair Station Training Program, maintaining technicians’ training records.
  • Administer the Test, Measurement, and Diagnostic Equipment Calibration Program.
  • Manage the Repair Station’s record-keeping requirements.
  • Ensure that all technical data is current and properly maintained.
  • Control the issuance of inspectors’ stamps and manage the Repair Station rosters.
  • Recommend, as required, individuals for repairman’s certificates.
  • Communicate company and department managers’ goals and objectives to staff and relay staff concerns and suggestions as appropriate.
  • Travel to customer locations as needed to establish and maintain good working relations, including dispute resolution.
  • Observe company rules and regulations, including proper use of safety methods and equipment.
  • Prepare the department budget for fiscal year operations.
  • Develop strategic plans for continuous improvement in quality.
  • Stay current with industry trends and innovations.
  • Perform other related duties as assigned by the General Manager.

Rental Bank Customer Service Rep

Position Overview:

TES is seeking a highly motivated and customer-focused Rental Bank Customer Service Representative to join our dynamic team. This role serves as the primary point of contact for our global customers, ensuring seamless communication and execution of rental requests for aircraft engines and auxiliary power units (APUs). The ideal candidate will possess exceptional customer service skills, meticulous attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

  • Serve as the primary liaison for customers, maintaining professional and proactive communication throughout the rental request process.
  • Efficiently manage and process rental requests from global clients, ensuring accuracy, timeliness, and adherence to company policies.
  • Collaborate with customers to assess their specific needs and provide tailored support throughout the rental process.
  • Address and resolve customer inquiries, issues, and concerns, ensuring a high level of satisfaction.
  • Oversee rental billing procedures with precision, ensuring compliance with established policies and financial guidelines.
  • Maintain accurate records of rental transactions, tracking activities, and generating reports using Microsoft Office and Salesforce.
  • Coordinate with internal departments (Sales, MCC, Repair Shop, and Inventory) to ensure rental assets are repaired, shipped, installed, removed, and returned with complete and accurate documentation, adhering to company guidelines.
  • Manage sub-lease rentals and work closely with our customers ensure inputs to TES
  • Collaborate with the Repair Shop to ensure timely processing of rentals and repairs, maintaining consistent rental availability and minimizing downtime for both rental and customer assets.

Qualifications:

  • Qualifications & Skills:

    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Salesforce.
    • Previous experience in the aviation industry is highly desirable.
    • Strong customer service and relationship-building skills, with the ability to engage effectively with a diverse clientele.
    • Excellent verbal and written communication skills.
    • Detail-oriented with exceptional organizational and multitasking abilities.
    • Problem-solving skills and the ability to work both independently and collaboratively within a team.

MCC Coordinator & Project Specialist

Role Overview:

As a Maintenance Coordination and Project Management Specialist at TES, you will play a pivotal role in ensuring the smooth execution of maintenance activities for our clients’ aircraft. Your responsibilities will span maintenance coordination, project management, data analysis, communication, and continuous improvement efforts. Your expertise in utilizing Salesforce and other tools will be crucial in achieving operational excellence.

Key Responsibilities:

Maintenance Coordination:

  • Coordinate aircraft maintenance activities based on schedules, regulations, and operational requirements.
  • Monitor and manage aircraft maintenance schedules and associated tasks, ensuring timely completion.
  • Collaborate with maintenance, operator, and Maintenance Control Center (MCC) teams to optimize resource allocation.
  • Ensure timely dispatch of materials and tools to support field service events.

Salesforce Expertise:

  • Utilize Salesforce to manage and track maintenance activities, update repair/maintenance status, and maintain accurate records.
  • Generate reports, track KPIs, and analyze data in Salesforce for informed decision- making.
  • Provide training to team members on effective use of Salesforce for maintenance coordination and reporting.

Project Management:

  • Plan, execute, and monitor maintenance projects to ensure adherence to timelines and budget constraints.
  • Leverage Salesforce to capture key metrics related to project progress.
  • Minimize technician, MCC, and operational downtime through prompt execution of maintenance activities.
  • Employ workflow processes and lean principles to streamline workflows and identify process waste.

KPI Measurement:

  • Analyze KPI data to identify trends, areas for improvement, and support data-driven decision-making.
  • Track and measure KPIs using Salesforce and other tools on an ongoing basis.

Communication:

  • Facilitate seamless communication between departments to ensure a cohesive approach to maintenance operations.
  • Provide regular updates on maintenance activities, delays, and changes to relevant stakeholders.
  • Utilize tools such as Salesforce, MS Teams, Zoom, and more to establish transparent communication channels.

Continuous Improvement:

    • Identify opportunities for process enhancement and efficiency gains within maintenance operations.
    • Develop and implement strategies to improve maintenance procedures, reduce costs, and enhance stakeholder communication.
    • Present findings and improvements using Salesforce dashboards and reporting tools.

Qualifications:

  • Bachelor’s degree in aviation management, Engineering, Business, or related field, or ; 5-8 years of experience in leu of degree.

  • Proven experience in maintenance coordination, project management, and data analysis in the aviation industry.

  • Expertise in utilizing Salesforce for tracking and reporting purposes.

  • Strong communication skills, both written and verbal, with the ability to interact effectively across different departments.

  • Proficiency in using project management tools and methodologies. Detail-oriented with a focus on continuous improvement.

  • Understanding of business aviation regulations and industry best practices.

Director of Supply Chain

Position Overview:

TES is seeking an experienced and strategic Director of Supply Chain to lead our global supply chain operations and drive efficiency, innovation, and excellence. This leadership role is responsible for overseeing procurement, inventory management, logistics, supplier relationships, and process optimization to ensure the seamless availability of critical aviation components, including Engines, APUs, and OEM parts.

The ideal candidate will have a proven track record in supply chain management, deep knowledge of the aviation or aerospace industry (with preference for experience in Corporate Aviation), and a passion for fostering operational excellence in a dynamic, fast-paced environment.

Key Responsibilities:

  •  Strategic Leadership: Develop and execute a comprehensive supply chain strategy aligned with TES’s goals to maximize aircraft availability, customer satisfaction, and operational scalability. Be adaptable and proactive in a growing company environment.
  •  Procurement & Sourcing: Oversee sourcing strategies, ensuring cost-effective and high-quality procurement of OEM parts and materials, particularly from key partners. Build and maintain long-term, strategic relationships with OEMs and suppliers.
  •  Inventory Optimization: Manage inventory levels to balance cost-efficiency with the need for timely availability of critical components. Apply advanced inventory forecasting and replenishment models to predict demand and ensure optimal stock levels.
  •  Logistics Management: Optimize global logistics operations, including transportation and distribution, to ensure timely delivery and minimal disruptions. Work closely with logistics teams to streamline operations.
  •  Supplier Relationships: Establish and nurture strategic partnerships with OEMs and other suppliers, negotiating favorable terms and ensuring adherence to quality standards. Collaborate closely to ensure inventory forecasts align with suppliers’ lead times and capabilities.
  •  Team Leadership: Build and mentor a high-performing supply chain team, fostering a culture of innovation, collaboration, and continuous improvement. Implement processes and procedures that drive operational excellence.
  •  Data & Analytics: Leverage analytics and supply chain technologies to drive informed decision-making. Understand and manage vast datasets to optimize processes, generate best-in-class reporting, and identify areas for improvement.
  •  Process Implementation & Optimization: Lead the creation and implementation of streamlined processes and standard operating procedures across the supply chain, ensuring consistency and efficiency at all levels.
  •  Regulatory Compliance: Ensure compliance with aviation industry regulations and standards, including corporate policies. Experience under AS9120, ASA100, and FAA and EASA regulatory requirements would be preferred, maintaining high standards of safety and quality control

Qualifications:

  • Bachelor’s degree in Supply Chain Management, Business Administration, or related field; MBA or equivalent advanced degree preferred.
  • In lieu of degree, a minimum of 10 years of progressive experience in supply chain management, with a focus on the aviation or aerospace industry (corporate aviation experience preferred).
  • Proven expertise in procurement, logistics, inventory management, and developing and implementing replenishment models, particularly with high-value, technical components.
  • Strong knowledge of OEM relationships and supplier management.
  • Exceptional leadership skills with a track record of building and managing high-performing teams, as well as implementing processes and systems in growing companies.
  • Proficiency in supply chain management software and tools, with strong analytical and problem-solving abilities. Experience with data-driven decision-making and process optimization.
  • Excellent negotiation, communication, and interpersonal skills.
  • Familiarity with regulatory requirements and industry standards for aviation supply chain. Experience with AS9120, ASA100, and FAA and EASA regulations is preferred.

Aircraft/Engine Technician Apprentice

Role Overview:

As an Apprentice Aviation Maintenance Technician you will undergo comprehensive training to develop the skills and knowledge necessary for conducting repair or overhaul tasks on aircraft engines, APUs (Auxiliary Power Units), modules, accessories, or parts. Under the guidance of experienced technicians, you will Assist in troubleshooting, disassembly, cleaning, inspection, assembly, testing, and preservation, ensuring compliance with FAA Regulations, OEM manuals, and related safety practices.

Key Responsibilities:

  • Learn and demonstrate proficiency in reading and writing in English, adhering to required standards, and following FAA Regulations, OEM manuals, and related materials.

  • Complete training requirements as outlined in the TES Training Matrices chart, including Federal Regulations, visual inspections, receiving inspections, substance-free policies, and department publications.

    Repair and Overhaul:

  • Assist in troubleshooting and repair, either on or off the wing, under general supervision and in line with departmental policies and procedures.

  • Assist in the disassembly and assembly of various turbine engines using aircraft tools and equipment for repair and overhaul.

    Inspections and Testing:

  • Assist in inspections of engine parts using prescribed tools and instruments to identify physical defects such as cracks, burns, foreign object damages, and structural deviations.

  • Assist in evaluating engine parts to determine repairability or need for replacement, referencing micrometers and precision-measurement tests.

  • Learn to inspect aircraft engine parts to determine and perform non-destructive testing (NDT) requirements.

    Documentation and Compliance:

  • Understand applicable database systems for proper documentation related to parts inventory, manufacturing models, serial numbers, and other relevant data.

  • Refer to technical publications, specification sheets, and regulatory requirements under supervision to ensures full understanding of tasks.

    General Maintenance:

  • Assist in general facility cleaning and maintenance tasks as required.

Qualifications:

  • High school diploma or equivalent.

  • Strong interest in aviation maintenance.

  • Willingness to learn and adhere to safety regulations.

  • Qualifications (Including Licenses and Certifications):

  • No prior experience required; training will be provided.

  • Ability to read, interpret, and understand technical manuals, work specifications, and written instructions.

  • Adherence to stringent housekeeping and work area safety regulations and practices is essential.

  • Brief periods of elevated noise exposure may occur due to engine testing.

  • Occasional exposure to outside weather conditions may be expected. 

Quality Assurance Inspector; Parts

Role Overview:

Maintaining the quality management system in accordance with part distribution industry standards, ASA100 and AS9120B. Ensuring part distribution processes are conformant to certificated standards, organizational policies, and customer requirements.

Key Responsibilities:

    • Perform scheduled audits of the different business units to include Procurement, Customer Service, Operations, and Quality.
    • Identify changes and areas for improvements to the Quality Management System, Quality Manual, and internal processes.
    • Provide scheduled training to business units to include Procurement, Customer Service, Operations, and Quality.
    • Perform detailed inspections of discrepant material and provide final dispositions to include Warranty, Scrap, Return Material Authorization, Accept, or Reject
    • Verifies routine product conformance to design requirements.
    • Provides objective evidence of results.
    • Performs auditing, surveillance, and monitoring.
    • Identifies and documents discrepancies. Segregates and controls non-conforming items.
    • Perform preliminary review and disposition of non-conformance.
    • Conducts product review with customer during product or process verification.
    • Identifies repetitive or significant non-conformances and initiates requests for corrective action.
    • Under limited supervision, inspects incoming parts/material, outgoing orders verify that certification is correct, checks parts for processing, checks special orders
    • Evaluate and score suppliers/vendors performance
    • Address suppliers and vendors for non-conformant products received
    • Maintain a satisfactory record keeping system
    • Other assignable duties

Qualifications:

    • 5+ years working with ASA100 and AS9120B standards
    • 5+ years working with Internal auditing practices
    • 3+ years of Root cause and corrective action practices
    • 3+ years of Reviewing vendors and suppliers for appropriate certifications and capabilities 
    • 3+ year working with an ERP system
    • 2-4 years of related work experience (4-6 years preferred)
    • Equivalent combination of formal education, on-the-job training, and/or work experience
    • Previous aerospace inspection experience required
    • Experience in QA inspection methods and procedures (specific OEM and Business Jet experience would be advantageous)
    • Fluent in English (i.e. reading, writing, and verbal communication)
    • Strong analytical, organizational, and troubleshooting skills
    • Required to pass documented color and near vision exam
    • Proficient PC skills and use of Microsoft Office products (Outlook, Excel and others)
    • Ability to manage multiple and competing priorities

PREFERRED QUALIFICATIONS & SKILLS:

  • Aerospace Standard auditor certification
  • Lean Six Sigma Green Belt certification
  • Detailed parts inspection