Position Overview:
TES is seeking a highly motivated and customer-focused Rental Bank Customer Service Representative to join our dynamic team. This role serves as the primary point of contact for our global customers, ensuring seamless communication and execution of rental requests for aircraft engines and auxiliary power units (APUs). The ideal candidate will possess exceptional customer service skills, meticulous attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
- Serve as the primary liaison for customers, maintaining professional and proactive communication throughout the rental request process.
- Efficiently manage and process rental requests from global clients, ensuring accuracy, timeliness, and adherence to company policies.
- Collaborate with customers to assess their specific needs and provide tailored support throughout the rental process.
- Address and resolve customer inquiries, issues, and concerns, ensuring a high level of satisfaction.
- Oversee rental billing procedures with precision, ensuring compliance with established policies and financial guidelines.
- Maintain accurate records of rental transactions, tracking activities, and generating reports using Microsoft Office and Salesforce.
- Coordinate with internal departments (Sales, MCC, Repair Shop, and Inventory) to ensure rental assets are repaired, shipped, installed, removed, and returned with complete and accurate documentation, adhering to company guidelines.
- Manage sub-lease rentals and work closely with our customers ensure inputs to TES
- Collaborate with the Repair Shop to ensure timely processing of rentals and repairs, maintaining consistent rental availability and minimizing downtime for both rental and customer assets.
Qualifications:
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Qualifications & Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Salesforce.
- Previous experience in the aviation industry is highly desirable.
- Strong customer service and relationship-building skills, with the ability to engage effectively with a diverse clientele.
- Excellent verbal and written communication skills.
- Detail-oriented with exceptional organizational and multitasking abilities.
- Problem-solving skills and the ability to work both independently and collaboratively within a team.