Role Overview:
As a Maintenance Coordination and Project Management Specialist at TES, you will play a pivotal role in ensuring the smooth execution of maintenance activities for our clients’ aircraft. Your responsibilities will span maintenance coordination, project management, data analysis, communication, and continuous improvement efforts. Your expertise in utilizing Salesforce and other tools will be crucial in achieving operational excellence.
Key Responsibilities:
Maintenance Coordination:
- Coordinate aircraft maintenance activities based on schedules, regulations, and operational requirements.
- Monitor and manage aircraft maintenance schedules and associated tasks, ensuring timely completion.
- Collaborate with maintenance, operator, and Maintenance Control Center (MCC) teams to optimize resource allocation.
- Ensure timely dispatch of materials and tools to support field service events.
Salesforce Expertise:
- Utilize Salesforce to manage and track maintenance activities, update repair/maintenance status, and maintain accurate records.
- Generate reports, track KPIs, and analyze data in Salesforce for informed decision- making.
- Provide training to team members on effective use of Salesforce for maintenance coordination and reporting.
Project Management:
- Plan, execute, and monitor maintenance projects to ensure adherence to timelines and budget constraints.
- Leverage Salesforce to capture key metrics related to project progress.
- Minimize technician, MCC, and operational downtime through prompt execution of maintenance activities.
- Employ workflow processes and lean principles to streamline workflows and identify process waste.
KPI Measurement:
- Analyze KPI data to identify trends, areas for improvement, and support data-driven decision-making.
- Track and measure KPIs using Salesforce and other tools on an ongoing basis.
Communication:
- Facilitate seamless communication between departments to ensure a cohesive approach to maintenance operations.
- Provide regular updates on maintenance activities, delays, and changes to relevant stakeholders.
- Utilize tools such as Salesforce, MS Teams, Zoom, and more to establish transparent communication channels.
Continuous Improvement:
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- Identify opportunities for process enhancement and efficiency gains within maintenance operations.
- Develop and implement strategies to improve maintenance procedures, reduce costs, and enhance stakeholder communication.
- Present findings and improvements using Salesforce dashboards and reporting tools.
Qualifications:
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Bachelor’s degree in aviation management, Engineering, Business, or related field, or ; 5-8 years of experience in leu of degree.
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Proven experience in maintenance coordination, project management, and data analysis in the aviation industry.
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Expertise in utilizing Salesforce for tracking and reporting purposes.
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Strong communication skills, both written and verbal, with the ability to interact effectively across different departments.
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Proficiency in using project management tools and methodologies. Detail-oriented with a focus on continuous improvement.
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Understanding of business aviation regulations and industry best practices.